Question 1

How quickly can you fix my broken springs?

Accepted Answer

We understand that a broken spring means your garage door is completely non-functional, which is why we prioritize spring repairs. In most cases, we can dispatch a technician within 30 minutes of your call. Our fully-stocked service vehicles carry the most common spring sizes, allowing us to complete most spring replacements in under 2 hours from your initial call. For emergency situations, we offer 24/7 service with no overtime charges. Our experienced technicians can safely replace both torsion and extension springs, and we always replace springs in pairs to ensure balanced operation and prevent future breakdowns.

Question 2

What causes broken springs in garage doors?

Accepted Answer

Garage door springs are under tremendous tension and are designed to handle approximately 10,000 cycles (one cycle = one open and one close). The most common causes of spring failure include: normal wear and tear from daily use, rust and corrosion from humidity and lack of lubrication, temperature fluctuations causing metal fatigue, improper spring sizing during original installation, and lack of regular maintenance. Springs typically last 7-12 years depending on usage frequency. Warning signs of failing springs include the door feeling heavier than usual, visible gaps in the spring coils, squeaking or grinding noises, and the door not staying open. Regular maintenance, including lubrication every 3-4 months, can significantly extend spring life.

Question 3

Do you offer financing for new contemporary door installations?

Accepted Answer

Yes! We believe everyone deserves a quality garage door, which is why we offer flexible financing options for new door installations. We partner with several financing providers to offer plans ranging from 6 to 60 months with competitive interest rates. Many of our customers qualify for 0% APR promotional financing on purchases over $1,500. The application process is quick and easy—you can apply online or with our technician during your free estimate appointment. We also accept all major credit cards, checks, and cash. For commercial projects, we offer customized payment plans to fit your business needs. Contact us for a free estimate and we'll discuss financing options that work for your budget.

Question 4

How much does a new garage door cost?

Accepted Answer

Garage door costs vary widely based on material, size, insulation, and style. Standard single-car steel doors start around $500-$800 for the door alone, while premium insulated or contemporary doors can range from $1,500 to $5,000+.

Question 5

How long does garage door installation take?

Accepted Answer

A typical residential garage door installation takes 3-5 hours, depending on the complexity.

Question 6

What should I do if my garage door won't open?

Accepted Answer

First, check the obvious: ensure the opener is plugged in and the wall switch works. Look at the springs above the door – if one appears broken, do NOT attempt to open manually.

Question 7

Do you service all garage door brands?

Accepted Answer

Yes! Our Master Technician certified team services all major garage door brands including LiftMaster, Chamberlain, Genie, Craftsman, Wayne Dalton, Clopay, Amarr, CHI, and many more.

Question 8

How often should I have my garage door serviced?

Accepted Answer

We recommend professional maintenance at least once a year, ideally in spring or fall.

Question 9

Are your technicians licensed and insured?

Accepted Answer

Absolutely. All our technicians are fully licensed, bonded, and insured for your protection.

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